I paid but I don't see my report or plan

Payment usually unlocks your plan within a minute. Sign out, sign back in with the same email you used at checkout, and open your dashboard.

Wait a minute, then reload the page.
Make sure you're signed in with the email address you used to buy.
Open your dashboard. Snapshot and Membership customers start a report from there.

Still missing? Send us a message with the email you used and the date, and we'll fix it as soon as possible.

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This answer is general information, not medical advice. Make decisions about your care with your own doctor.